If the payment information on file for your account fails when we process your payment, your account will be put on hold. Before you can use your account again, you will need to either update your billing information or retry the information already in the system.
If you forgot your password, you can reset it here.
Regardless of your payment method, please allow 5-10 minutes for payment updates to process. Once we successfully receive your payment, your account will unlock and be ready for use.
Please note: If you continue to have issues updating your payment, please try clearing your browser's cache and cookies or try a different browser.
1. Select the Account tab on the left.
2. From there, click the Pay Invoice near the top of the page.
3. Next, make sure to select UnionPay as the payment option if you wish to continue paying via UnionPay.
4. Click on Continue To Billing, where you will be brought to the UnionPay portal where you will have 30 minutes to complete your payment.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.